If you have any questions on ordering, the product range, or anything else please email us directly at firstname.lastname@example.org and we'll get back to you as soon as possible!.
Is there somewhere I can come and see these and try them on?
We’re currently online only so don’t have a physical showroom for you to try pieces on (although this is in the pipeline). If you would like any specific guidance on any of our pieces, please get in touch as Victoria is always delighted to help guide you.
I really like an item but it's showing as out of stock. Can I still order it?
Items that are out of stock can still be ordered but may have a slightly longer delivery time than standard. In most cases new stock will already be on its way and the delay will be minimal. If you order out of stock items we will get in touch soon after you place the order with a more accurate idea of delivery timeframes.
How do I place an order?
We accept online orders through our website.
What forms of payment do you accept?
We accept Visa, Visa Debit, MasterCard, Maestro, and American Express.
Do I need an account to place an order online?
Setting up an account allows you to save your details for next time and gives you the chance to receive exciting updates, however it's not required to place an order.
What if only part of my order is in stock?
If your order includes both in stock items and out of stock items, we will usually send out the entire order together, once the out of stock item is available. Please contact us on email@example.com if you would prefer for any of the items to be dispatched earlier/ separately as additional postage charges will apply.
Do you accept international orders?
Absolutely! For delivery costs please refer to the Delivery page for more information on timeframes and costs.
Can I see the price in my own currency?
As we are based in the UK all our prices show in the default GBP pounds. Your price will be converted into your country currency by your credit / debit card provider at the time of purchase. If you need guidance on the current exchange rates you can find this at www.xe.com.
Can I amend my order after it's been placed?
In most cases, we will be able to amend the order, but if the order's already been processed and sent, then this may not be possible. Please email us and we'll try our best to help.
I placed an order but did not receive an email confirmation.
Please check your junk and spam folders; this is the most common reason for not receiving emails. We recommend you add our email address firstname.lastname@example.org to your address book to ensure you receive all future emails from us. If you’re still having trouble locating your emails, please get in touch with us.
For information regarding delivery costs and times please refer to the Delivery page.
RETURNS AND REFUNDS
For information on returns and refunds please refer to the Returns page.